Introduction

At Professionals Mentors, we are committed to your satisfaction and to providing high-quality educational services. Our Refund and Returns Policy outlines the conditions under which refunds and returns can be requested, ensuring a transparent and fair process for all our users.

Digital Products and Online Courses

Due to the nature of digital products and online courses (including downloadable content, live and recorded sessions), we generally do not offer refunds once the product has been purchased and accessed. However, we understand that exceptional circumstances may occur, and we are committed to ensuring your satisfaction.

Refund Eligibility:

  • You have purchased the product in the last 14 days AND
  • You have not accessed or downloaded the product or course materials.

If you meet these criteria and are not satisfied with your purchase, please contact our support team with your order details. We will evaluate your request and determine if a refund can be processed.

Tutoring Services

For tutoring services, we offer a more flexible refund policy to accommodate the scheduling and personalization of these services.

Cancellation and Refunds:

  • Sessions canceled with more than 24 hours’ notice are eligible for a full refund or rescheduling at no additional cost.
  • For cancellations with less than 24 hours’ notice, we may withhold a cancellation fee of up to 50% of the session cost.
  • If you are not satisfied with your first tutoring session for any reason, we offer a full refund. Subsequent sessions will be subject to our standard cancellation policy.

Exceptions

We understand that exceptional circumstances exist. If you believe your situation warrants an exception to our policy, please contact our customer service team with a detailed explanation of your case. We review exceptions on a case-by-case basis and strive to ensure fairness and satisfaction.

Process for Requesting a Refund

To request a refund, please contact our support team via email at [email protected]. with the following information:

  • Your order number
  • The date of purchase
  • The reason for requesting a refund

We will notify you of the outcome via email.

Modifications to the Refund and Returns Policy

Professionals Mentors reserves the right to modify this Refund and Returns Policy at any time. Changes will become effective immediately upon posting on our website. We encourage you to review our policy periodically.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected].